Work Details: Full Time
We are looking for a passionate Help Desk Administrator in the Toledo area to join our team! Our commitment is to deliver the highest quality of care while nurturing, educating and helping our staff grow. By joining our family, you will find fulfillment in enhancing the lives of others in our clean and beautiful community. Find out how Kingston has created an employee-focused culture like no one else.
Unique benefits of Help Desk Administrator at Kingston:
-Best in class staffing ratios and care standards
-PTO with rollover and paid holidays
-401k with company match
-Affordable medical, dental and vision plans for you and your family
-Company paid life insurance
-Employee Assistance program (EAP)
-Modern facility and uplifting work environment
-Exceptional training and advancement opportunities within and beyond current roleKey responsibilities you will have in this role:
-Act as the frontline for all computer and system related concerns from Kingston users.
-New Hire Onboarding with configuration of new computers, accounts, and new hire orientations.
-Outstanding hands-on and phone customer service skills allowing for a positive user service experience. Positive and upbeat demeanor.
-Log incidents and requests in ticketing system.
-Research, resolve, and respond to questions received via telephone calls, emails, and walkups in a timely manner.
-Ability to conduct research into PC and software issues and products as required.
-Monitor and maintain computer systems and networks.
-Team oriented and work well independently.
-On-call and/or work outside of normal business hours may be required.Qualifications:
-Excellent problem solving and analytical skills. Moderate PC/laptop/mobile device troubleshooting skills.
-Must have a good attention to detail.
-Experience working with Windows 10
-Experience working with Active Directory.
-Experience working with PowerShell.
-Experience working with network printers and troubleshooting Wi-Fi.
-Familiarity with cybersecurity concepts.
-Experience with support and troubleshooting of Microsoft Office365 suite
-Familiarity with desktop or server operating systems, various software applications, and PC hardware. Knowledge of networks, servers, storage.
-IT Certifications a plus.
Kingston has created an environment of caring like no one else. Come and see why the industry's best caregivers choose to grow with us. Kingston is locally based in Toledo, Ohio, we have 14 locations across the country. Kingston is a growing, dependable, financially stable, and privately held company. We specialize in Skilled Nursing, Assisted Living, and Memory Care for our local communities.
Stop into our beautiful community and see why Kingston is consistently recognized as a premier workplace for healthcare professionals!