Job Type: Full-time
Are you a customer-focused problem solver with expertise in Windows environments, Active Directory, basic networking, and PC hardware? If so, we have an exciting opportunity for you to join our team as a Senior Help Desk Technician. Kingston Healthcare Company, we provide innovative solutions to our Employees, and we're seeking a highly skilled professional to ensure smooth operations and exceptional internal customer service. Applicants with proven customer service experience who love to solve user s problems are encouraged to apply. For this position, you must be an extravert and you must have great phone skills (clear, concise, and patience).
Responsibilities as Senior Help Desk Technician:
Provide advanced technical support to end-users via phone, email, or in-person, with a primary focus on Windows environments.
Diagnose and resolve complex hardware and software issues related to desktops, laptops, printers, and other peripheral devices.
Troubleshoot and resolve problems related to operating systems, software applications, network connectivity, and user access rights.
Utilize Active Directory to manage user accounts, group policies, and security permissions.
Collaborate with cross-functional teams to identify and implement process improvements and system enhancements.
Mentor and train junior help desk technicians, sharing your expertise and knowledge to foster a supportive and collaborative team environment.
Maintain accurate documentation of support requests, troubleshooting steps, and resolutions in the ticketing system.
Stay up-to-date with the latest industry trends, technologies, and best practices to continuously improve your skills and provide innovative solutions.
This job will require being on the phone and helping end users 90% of the time.
iPhone users get extra points.
Bachelor s degree in information technology or more than 3 years experience.
Proven experience as a Help Desk Technician, Desktop Support Engineer, or similar role, with a focus on Windows environments.
In-depth knowledge of Windows operating systems (Windows 10, Windows Server), troubleshooting techniques, and system administration.
Strong understanding of Active Directory, including user and group management, security permissions, and group policies.
Proficiency in diagnosing and resolving hardware and software issues related to desktops, laptops, printers, and other peripheral devices.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and ability to troubleshoot connectivity issues.
Excellent customer service skills with a passion for providing exceptional support and a strong focus on user satisfaction.
Strong analytical and problem-solving abilities to identify root causes and implement effective solutions.
Ability to work independently and prioritize tasks in a fast-paced environment.
Relevant certifications (e.g., Microsoft Certified Solutions Associate/Expert (MCSA/MCSE), CompTIA A+, Network+) are highly desirable.
Join our team and contribute to our mission of delivering outstanding IT support and customer service to our clients. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
Kingston is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.