We’re excited to help our residents safely reunite with their families through our secure indoor visitation policy. Please see the steps below to coordinate your visit to our community.
Step 1: Visitation Decision Tree
Please refer to the decision tree below to ensure you qualify for a safe visitation to our community.
Step 2: Review the Visitor Guidelines Document. Complete and bring the Health Screen and COVID waiver during your visit. Click the link below to print.
Step 3: Review Visitation Guidelines below
SCHEDULING OF VISITS: All visits will need to be scheduled online by clicking here. If you have any questions, need assistance or have special accommodations, please call 419-824-4200 and our receptionist will be happy to assist you.
VISITING HOURS: Visiting hours will be from 10 am to 2:30pm on Monday, Wednesday and Friday. There will be limited time slots available on Tuesday, Thursday and Saturday as well. All times are subject to change as we are able to offer more time slots and locations for visitation. Virtual Visits will be scheduled through our website on Tuesdays.
FREQUENCY OF VISITS: We are asking that you not schedule more than 1 visit every 1-2weeks, for each resident. This will allow all of our residents’ a family visit.
VISITING AREA: Inside apartment #118, this is a new location, you will have a special entry point.
PARKING: is located in the front of the community on the south end toward the Care Center, you will see six (4) parking spots labeled Outdoor Visitation Parking. Please follow the signage to the check in location once you are called.
VISIT LENGTH: Each visitor will be required to follow a visitation time limit of 30 minutes. Time requirements are necessary to allow for sanitation of visiting areas and accommodation of visitation for all residents and guests. All visits will be timed to allow all residents time to spend with their families as well. Please be courteous when your visitation is up and leave promptly.
NUMBER OF VISITORS: Limit of 2 assigned visitors per resident.
VISITOR ARRIVAL: All visitors will be asked to remain in your vehicle and we will call you at the time of your visit. Visitors must be at least 18 years of age. No pets allowed at this time.
Please wait in your automobile and we will call you when we are ready for your visit with your loved one. Please plan to arrive 10 minutes early. Once we call you to let you know we are ready, please plan to:
1. Walk to the designated area for the visit. We will have the sidewalk marked to make it easy to follow.
2. Please have Visitor Guideline Consent and Health screen filled out. (If you don’t have access to printing off documents prior to your visit we will have them located in our vestibule, please make sure they are filled out prior to visit). Staff will review this with you at the time of your visit.
3. Please have on face mask. We will provide you with a medical face mask if you don’t have one.
4. Staff will escort to the visiting area inside.
5. Staff member will take your temperature at the visiting area.
6. Please use hand sanitizer supplied at the entrance to visiting area.
7. Visit will be timed according to schedule.
8. Once visit has concluded, please use hand sanitizer and exit the tent promptly.
Please be aware we do not have public facilities available to visitors; therefore, please use restroom prior to visit/arrival.
SUPERVISION: Staff will be available to assist you with the CORE principles of infection control and bring your loved one to the designated area for visitation.
Residents and visitors may not leave the visiting area and must maintain 6 feet social distancing at all times. Residents who leave the area may be subject to a 14-day quarantine upon returning to the area or to the facility. Vaccinated residents may embrace their visitors.
GIFT ITEMS: No food/beverage/tobacco/vaping shall be permitted during visitation. All items brought from home for a resident must follow Kingston’s policy for allowable items, including location of drop off, typical procedures for deliveries, sanitation.