Kingston Residence of Vermilion scores in top 2% of state on customer satisfaction
Vermilion, OH, July 2018 — Kingston Residence of Vermilion was recently recognized by its residents through an NRC Health survey with a customer satisfaction score of 95.89%, an exceptional rating compared to the state average of 85.2%. In fact, Kingston Residence of Vermilion recorded the 14th highest satisfaction score amongst the approximately 720 Residential Care Communities in the entire state of Ohio.
“Every day we walk through the doors of our community prepared to deliver an exceptional level of skilled and compassionate care to our residents,” states Carolyn Joseph, Executive Director of Kingston Residence of Vermilion. “This award serves as a reminder to our tight-knit team to pause and celebrate the hard work and exceptional attitudes they bring to their craft.”
Qualifying skilled nursing, assisted living, and independent living communities must have completed a customer or workforce satisfaction survey in 2017. Winners must also achieve a response rate of at least 30 percent. Their overall responses must have scored the organization within the top 10 percent of qualifying assisted living and independent living facilities and the top 20 percent of qualifying skilled nursing facilities on a series of survey questions.
“I can’t think of a more rewarding honor than to receive the validation of the residents we strive to serve day in and day out at our 14 exceptional communities” said George Rumman, President of Kingston HealthCare. Anyone who has walked through the front door at Kingston Residence of Vermilion knows immediately that it’s a special place. Carolyn and her team are proof that a small company built on the simple human principles of compassion and character can deliver the highest standards in senior care, right here in Ohio.”
Kingston Residence of Vermilion has been a part of the Vermilion community since 1999. Kingston HealthCare, headquartered in Toledo, Ohio, specializes in assisted living, independent living, skilled nursing, stroke rehabilitation, Parkinson’s therapy and memory care.
About Kingston HealthCare Company
Kingston Residence, which is located about 4 miles west of downtown Vermilion, is surrounded by scenic country views, wildlife and walking areas. They provide expert clinical care, social enrichment, comfort and convenience to residents. Kingston HealthCare, who also has a skilled nursing facility in Vermilion, specializes in assisted living, independent living, skilled nursing, stroke rehabilitation, Parkinson’s therapy and memory care.
About NRC Health
NRC Health post-acute customer experience solutions help improve quality in all long-term care and short-term stay settings.
NRC Health is focused on enabling human understanding across the care journey. As long-term care providers continue to broaden their offerings and align with hospitals and health systems for plan-of-care transition partnerships, our post-acute customer experience solutions open the door by demonstrating proactive leadership in quality measurement and improvement.